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Welcome to my Projects page, where I proudly showcase a diverse range of work that underscores my expertise in instructional design and adult learning. From nationally scaling onboarding programs to crafting immersive soft skills training modules, my portfolio spans the spectrum of talent development. Explore how my projects encompass coaching initiatives and service standards enhancements, all designed to empower individuals and organizations with the knowledge and skills they need to thrive.

Onboarding Initiatives

I successfully spearheaded the creation of a nationwide onboarding program by building and scaling dedicated teams from the ground up, ensuring consistency and effectiveness across the board. Additionally, I've established strong collaborative relationships with overseas vendors and call centers to develop and implement specialized training programs focused on enhancing customer support skills, resulting in a seamless and customer-centric experience for our global clientele. My expertise in instructional design and adult learning principles has been instrumental in achieving these milestones, driving organizational growth and excellence in training delivery.

Scaling Service Teams

My extensive experience in troubleshooting service standards showcases my dedication to applying instructional design methodologies to simplify intricate processes. I specialize in crafting straightforward approaches that cultivate behaviors aligned with service standard expectations, demonstrating my profound expertise in this field.

Selling Ceremonies 

My training approach places a strong emphasis on hands-on learning, and I've skillfully applied this method within the luxury fashion industry to reinforce selling ceremony expectations and optimize customer interactions. By immersing teams in practical, experiential training, I've empowered them to not only understand but also embody the art of delivering exceptional service. Through hands-on techniques, my training modules ensure that every interaction with customers is not just a transaction, but a memorable and personalized experience, truly reflecting the essence of luxury fashion.

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